Quay Family Resolutions

About Us

As mothers of young children, Lyndsey and Natalie understand first hand the emotional complexities that can arise during family dispute. Drawing on their unique combination of personal experience navigating the family court system and formal legal education, they offer compassionate, informed support with a focus on achieving the best possible outcoming for every family.

We are dedicated to helping individuals navigate their way through the family court system, step-by-step avoiding crippling legal costs, amounting to tens of thousand of pounds.

Resolving Family Conflict and Dispute Together

We can support you through

Child Arrangements

Fact Finding Hearings

Financial Settlement

Occupational Orders

Non-Molestation Orders

Breach of Orders

Appeals

Non-Fault Divorce

WE CAN HELP YOU WITH

Court Application Forms

Position Statements

Correspondence Letters

Preparation For Hearings

Note Taking In Family Court

Guidance And Advice

Emotional Support

Family court Approved

Lyndsey and Natalie are both certified members of the McKenzie Friend UK Network.

McKenzie Friends are approved by the Family Court to attend as support to litigants-in-person representing themselves.

Terms And Conditions

Quay Family Resolutions reserve the right to amend the terms and conditions without giving prior notice.

Clients will receive a full copy of T&C's including a list of our fee's to sign before proceeding with our services.

Fees

All clients will be asked to make a payment on account in order for us to start work on their case. Fees will be deducted from this initial payment for any communication made and administrative work carried out. This payment will need to be topped up accordingly to avoid suspension or termination of work from Quay Family Resolutions. Fee breakdown invoices will be sent to the client when the top up is required or additional payments are due.

A £100 non-refundable deposit must be paid to secure any court hearing date where our presence is required. Court hearing balance fees must then be paid 14 days prior to the hearing date, including any travel expenses and accommodation where agreed.

Quay Family Resolutions have the right to not attend a hearing as support if full payment is not received.

Cancellations and Refunds Policy

Consultations

Clients may cancel scheduled consultation appointments with at least 24 hours notice to receive a full refund on account.

Refunds will not be approved for clients cancelling scheduled consultation appointments with less than 24 hours notice.

Court Hearings

Clients may cancel an agreed court hearing date with at least 48 hours notice.

Clients cancelling an agreed court date will however only receive a refund for travel, parking and accommodation.

If a court date is adjourned, any payment made by the client will be transferred to the new hearing date.

If Quay Family Resolutions are unable to attend a hearing as support , we will do our best to find a McKenzie Friend from the network to support our client in court.

Termination Of Service

Clients may terminate their request of service from Quay Family Resolutions at any time giving notice in writing. However £100 will be held or invoiced to the client should any future court hearing dates have been agreed prior the termination notice.

Confidentiality

Please refer to our Privacy Policy

Any personal information shared by clients via our website, email, text, calls and Apps such as Whatsapp will be treated as confidential and not passed to any third parties unless required by law. However please be mindful that no transfer of information over the internet is completely secure.

Quay Family Resolutions cannot guarantee or be held responsible for full security of your personal and case information despite taking measures to protect Personal Data.

QFR Intellectual Property Notice

All content on the QFR website including text, logo and images, are the property of Quay Family Resolutions protected by copyright. Permission will not be granted by QFR for it to be amended, modified, copied or used elsewhere.

Frequently Asked Questions

What is a McKenzie Friend and what do they do?

A McKenzie Friend is a layperson who can provide guidance, moral as well as practical support to a litigant (individual) representing themselves through family court. A McKenzie Friend cannot speak on behalf of the litigant, advocate or sign court documents. They can however offer emotional support, guide, note take and help prepare all documents for the hearing.

Does the Family Court approve support of a McKenzie Friend?

Absolutely!

The Right To Reasonable Assistance - "Litigants have the right to reasonable assistance from a layperson, sometimes called a McKenzie Friend (MF). Litigants assisted by a MFs remain a litigant-in-person".

How does the cost of Quay Family Resolutions compare against solicitor/lawyer fees?

On average someone going through family court would expect to pay £10,000-£40,000 for legal advice and representation from a solicitor.

At Quay Family Resolutions our hourly rate is approximately 75% lower than a solicitors.

When attending court hearings as support, QFR fees will come in at around 90% more affordable than a barrister.

What a massive difference when the outcome will be made and defined by the family court regardless of you having legal representation or not.

What can I do to get the best advice and support from Quay Family Resolutions?

We ask that our clients are transparent and honest with us at all times, so that we can offer the best advice possible for each case. Being factual and having an organised log of significant dates is key in providing evidence before a judge. In order to assess a clients dispute, guide and help them prepare for family court it is essential to have as much, clear and concise information as possible.

What locations do Quay Family Resolutions Cover?

Our prime dedicated location is within Devon and Cornwall, here we are able to offer full services which include attending court hearings in person to support litigants. However, we are always available to offer advice and support with all forms and case handling to clients all over England and Wales and can attend remote hearings scheduled at any UK family court.

Mon	09:00 – 17:00
Tue	09:00 – 17:00
Wed	09:00 – 17:00
Thu	09:00 – 17:00
Fri	09:00 – 17:00
Sat	Closed
Sun	Closed

Offering An Affordable Alternative To Legal Representation

About Us

Resolving Family Conflict and Dispute Together

We can support you through

WE CAN HELP YOU WITH

Family court Approved

Terms And Conditions

Frequently Asked Questions

Contact Us to arrange a free 30 minute consultation

We Aim To Respond Within 24 Hours

Quay Family Resolutions

Hours

Offering An Affordable Alternative To Legal Representation

About Us

Resolving Family Conflict and Dispute Together

We can support you through

WE CAN HELP YOU WITH

Family court Approved

Terms And Conditions

Frequently Asked Questions

Contact Us to arrange a free 30 minute consultation

We Aim To Respond Within 24 Hours

Quay Family Resolutions

Hours

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